Avery WePrint is an online service designed to make it easier for you to use your existing brand assets, imagery and logos to create high quality printed business materials or personal projects. Personalise your own sticker, labels, business cards or greeting cards. The online design tool makes it so much easier to create your own products and have them printed on professional Avery supplies and shipped to you in smaller quantities - that means more flexibility in choosing your printed design!
Frequently asked questions
- Avery WePrint
- Choosing your product
- Designing your product
- Ordering your products
- Current Promotions
- Returns & Replacements
What is Avery WePrint?
Where can I get free downloadable software or templates of Avery products?
Avery WePrint is a web-to-print service provided by Avery. If you’ve bought Avery labels and want to print yourself, please go to www.averyproducts.com.au/print. You can create your own templates with our Avery Design & Print software using predesigned templates or create your own. Print your own products with our Avery software and templates.
How do I know if I have the right dimensions?
All of our product dimensions are length x width . However, all of our labels & stickers, business cards and cards are available in portrait and landscape.
How do I know if I have the right material?
We've covered a wide range of applications with our product catalogue. But it can be difficult to know if a label is perfect for you. For further information about our product materials, check out our Paper & Products section.
Which image formats can I upload?
You can upload JPG, JPEG, GIF and PNG formats. You can also upload PDF files.
Can I upload images in CMYK?
Yes. Our design software accepts both RGB and CMYK formats.
What is the maximum file size I can upload?
The maximum file that you can upload is 15MB.
What resolution do my images need to be?
To get a good best end result, the minimum image resolution is 300 DPI.
Is it possible to save my designs?
Yes. After creating your account, you can save your designs and view, edit and re-order them at any time in My Designs.
How do I ensure that the colour of the printed product is what I'm expecting?
We do everything we can to get an accurate colour match based on your uploaded images. If you have specific colour needs, we suggest that you order one product as a test before placing the entire order. Our Terms and Conditions have more details regarding layout and colour accuracy.
Can I use my own logo, designs and photos?
Of course! The easiest way to upload your images or artwork directly to Avery WePrint, and use our online layouts and tools to crop, position and rotate them.
What are bleed, trim and safe area?
These sound like technical terms, but are actually quite simple and useful to know when getting your design ready to print.
This is the portion of your design that will be trimmed off when the card is cut to the final size. Its purpose is to make sure your design or image reaches to the very edges of the cards, leaving no unsightly white edges. We allow for a 2mm bleed area on all our products.
This is the final size of your cards, after the "bleed" has been cut off.
This is an area inside the "Trim". Being smaller than your final card, the safe area is kept well away from blades and cutting machines, and so this is where you should place your most information or sections of your design. Anything outside of this area runs a risk of being cut off!
Can I print white onto clear labels?
Unfortunately, we are not able to print white or creamy colours directly onto our clear labels.
Can I upload a PDF of my design?
Yes. When you have chosen your product, go into the designer. You can upload your designs easily via "My PDFs". To make it even easier, we place the PDF onto the product for you! Your PDF is also saved in the designer for later use. Please include a 2mm bleed to your artwork for PDF.
I currently use Design & Print online for my Avery projects but would like to transfer my designs to Avery WePrint™ and get them printed. Can I do this?
At this stage, you will need to recreate your designs in Avery WePrint™ as Design & Print online is a separate software from Avery WePrint™. However, we endeavour to continually improve the consumer experience using our software so this will be an area we will investigate in the future.
How will I know that my order has been successful?
You will receive a confirmation order straight after placing your order. If you don't receive an email within 1 working day of placing your order contact us. Email us at email@example.com and we'll get on it straight away and track your order.
Can I cancel or change my order?
After you place your order, your products will immediately be put into our production queue. This means that cancellations or corrections are often not possible. However in the event that you discover an error, contact us immediately and we'll try to help. Unfortunately, orders that have already started printing cannot be changed - sorry! Contact Avery WePrint by calling Australia 1800 644 353 New Zealand 0800 228 379 or email us at firstname.lastname@example.org
Are there any hidden costs?
At Avery WePrint, we believe in making our prices as transparent as possible. There are none of those pesky hidden charges here!
What payment methods do you accept?
You can pay by credit or debit card or via PayPal. We accept MasterCard and Visa.
There is also an option to pay via PayPal's eCheck. This payment method can take up to 7 days to clear and is not instant. We do not dispatch orders purchased until payment has been cleared.
Is my payment secure?
Yes. We take security extremely seriously and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.
I am getting error messages when I input my payment information. What am I doing wrong?
Please make sure that both the name and billing address are correct. Unless you get a confirmation email that your order went through, your credit card will not be charged.
How does New Zealand payments work?
• Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax).
• Prices listed in New Zealand dollar are indicative only. You will be shown the AUD price at checkout.
• The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this.
• Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.
Christmas Order Delivery Deadlines
To make sure your label and cards arrive in time for Christmas, we recommend you order them sooner rather than later. Just in case you want to check though, here are our recommended last order dates for December 2019
Melbourne, Sydney, Brisbane Metro Areas
Standard: Friday 13th Dec
Express: Monday 16th Dec
VIC, NSW, QLD, SA Regional Areas and Perth & Adelaide Metro
Standard: Friday 13th Dec
Express: Monday 16th Dec
WA & NT Regional Areas
Standard: Friday 9th Dec
Express: Thursday 12th Dec
Standard: Thursday 12th Dec
Express: Friday 13th Dec
We will always endeavour to work with our shipping partner to ensure prompt arrival of your labels but we are not responsible for any delays outside of our control, including but not limited to:
- postal provider delays or service failures
- incorrect shipping addresses entered
- recipient not available to receive the order when delivery is attempted
- delays due to customs clearance (for international orders). Additional charges for customs clearance or return shipping fees must be borne by the customer.
What does delivery cost?
Avery WePrint offers flat rate shipping, so no matter how much you order, it will be the one price.
- Australia Standard Delivery - AU$7.99
5-7 business days
- Australia Express Delivery AU$14.99
3-4 business days
- New Zealand Express Delivery AU$15
5-7 business days
How long will my order take to arrive?
We deliver using the Australian Post service.
Australia Standard Delivery: 5-7 business days
Australia Express Delivery: 3-4 business days
New Zealand Express Delivery: 5-7 business days
Please note, these times above include production time for us to produce your labels and cards.
You will recieve a tracking code from Australia Post when we have shipped your package.
If you place your order after 1.00pm AEST/AEDST, it will count as having been placed the next business day. Business days are Monday to Friday, except public and bank holidays. .
Please refer to the Christmas Delivery for information about Christmas delivery cut of dates.
Which countries can I ship to?
We only ship to Australia and New Zealand.
How will my order be shipped?
Your order will be shipped via Australia Post for domestic order or International Courier for New Zealand orders. We carefully pack all items to ensure they arrive at your desk in great condition and just as expected!
If I order a variety of products offered on the site, will they all arrive at the same time?
Yes, we will ship all your orders together. In a rare occasion, we may ship your orders in 2 seperate shipments due to unforeseen circumstances and do not want to delay the orders that are ready. You still will only pay one shipping charge.
Share on Social and Win $100 Voucher Code
Simply take a photo of your creations with the Avery WePrint labels that you purchased and share on social.
Don't forget to include both hashtags #AveryWePrintau and #creations for your chance to win.
A Facebook or Instagram post once a month will be chosen as the winner of a $100 voucher code.
Please note your post must have public visibility.
Coupon code can only be used in one transaction and is not redeemable for cash. Any unused funds in given transaction would be forfeited.
Feel free to add any other hashtag you’d like as well.
Free Delivery Promotion
To be eligible for our current free delivery promotion, you need to meet the following criteria:
• Delivery address to be in Australia & New Zealand.
• Offer ends 2nd of March 2020 11.59pm AEST
The free shipping promotion is for standard delivery only (5-7 business days) and you need to select the option that is denoted with $0.00.
This offer cannot be used in conjunction with any other offer.
If you've got any further questions, give our customer service team a call at
Australia 1800 644 353
New Zealand 0800 228 379
or email us at email@example.com
Please note our Customer Services telephone opening times: Monday to Friday, 8:00am-5:00pm AEST/AEDST
Can I return an order which I have received?
We use high standards of care in handling your order. If you are not satisfied with any aspect of your order, please contact us directly so that we have the opportunity to fix any issues. As all products are made to order, we are unable to take returns of non-defective product such as spelling, grammatical errors, or customer selected finish made during the design process, or low quality images uploaded by our customers. Therefore, please check the accuracy of your design prior to submitting your order.
Where do I go if I need more help?
If you have any questions or issues, send an email to firstname.lastname@example.org or phone our Customer Service Centre for assistance. Australia 1800 644 353 New Zealand 0800 228 379 Please note our Customer Services telephone opening times: Monday to Friday, 8:00am-4:30pm AEST/AEDST
I tried to pay for my order, but I haven't had a confirmation email. Did the order go through?
If you didn't get the confirmation email, we will assume something went wrong and the order was not placed. Please try placing the order again. If this keeps happening please tell our Customer Services team and we'll see what we can do to fix it.
I have a promo code. Can I use it?
Yes of course! Our promo codes each have their own rules, so make sure your code is valid for your order. Some codes only apply to certain products, while others are reserved for first-time customers only.
The promo code isn't working. What should I do?
First, double check what the code is for, some codes only apply to certain products, while others are reserved for first-time customers only. Also don't forget to check the fine print for the expiry date - they don't last forever!
Still not working? Sorry about that! Please get in touch and we'll see what we can do.