Frequently asked questions

  • What is Avery WePrint?

    Avery WePrint is an online service designed to make it easier for you to use your existing brand assets, imagery and logos to create high quality printed business materials or personal projects. Personalise your own sticker, labels, business cards or greeting cards. The online design tool makes it so much easier to create your own products and have them printed on professional Avery supplies and shipped to you in smaller quantities - that means more flexibility in choosing your printed design!

  • Where can I get free downloadable software or templates of Avery products?

    Avery WePrint is a web-to-print service provided by Avery. If you’ve bought Avery labels and want to print yourself, please go to www.averyproducts.com.au/print. You can create your own templates with our Avery Design & Print software using predesigned templates or create your own. Print your own products with our Avery software and templates.

  • How will I know that my order has been successful?

    You will receive a confirmation order straight after placing your order. If you don't receive an email within 1 working day of placing your order contact us. Email us at weprintcs-au@avery.com and we'll get on it straight away and track your order.

  • Can I cancel or change my order?

    After you place your order, your products will immediately be put into our production queue. This means that cancellations or corrections are often not possible. However in the event that you discover an error, contact us immediately and we'll try to help. Unfortunately, orders that have already started printing cannot be changed - sorry! Contact Avery WePrint by calling Australia 1800 644 353 New Zealand 0800 228 379 or email us at weprintcs-au@avery.com

  • Are there any hidden costs?

    At Avery WePrint, we believe in making our prices as transparent as possible. There are none of those pesky hidden charges here!

  • What payment methods do you accept?

    You can pay by credit or debit card or via PayPal. We accept MasterCard and Visa.

    There is also an option to pay via PayPal's eCheck. This payment method can take up to 7 days to clear and is not instant. We do not dispatch orders purchased until payment has been cleared.

  • Is my payment secure?

    Yes. We take security extremely seriously and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.

  • I am getting error messages when I input my payment information. What am I doing wrong?

    Please make sure that both the name and billing address are correct. Unless you get a confirmation email that your order went through, your credit card will not be charged.

  • How does New Zealand payments work?

    • Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax).

    • Prices listed in New Zealand dollar are indicative only. You will be shown the AUD price at checkout.

    • The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this.

    • Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.

  • What does delivery cost?

    Avery WePrint offers flat rate shipping, so no matter how much you order, it will be the one price.

    - Australia Standard Delivery - AU$7.99
       5-7 business days
    - Australia Express Delivery AU$14.99
       3-4 business days
    - New Zealand Express Delivery AU$15
      5-7 business days

  • How long will my order take to arrive?

    We deliver using the Australian Post service.

    Australia Standard Delivery: 5-7 business days
    Australia Express Delivery: 3-4 business days
    New Zealand Express Delivery: 5-7 business days

    Please note, these times above include production time for us to produce your labels and cards.

    You will recieve a tracking code from Australia Post when we have shipped your package.

    If you place your order after 1.00pm AEST/AEDST, it will count as having been placed the next business day. Business days are Monday to Friday, except public and bank holidays. .

    Please refer to the Christmas Delivery for information about Christmas delivery cut of dates.

  • Which countries can I ship to?

    We only ship to Australia and New Zealand.

  • How will my order be shipped?

    Your order will be shipped via Australia Post for domestic order or International Courier for New Zealand orders. We carefully pack all items to ensure they arrive at your desk in great condition and just as expected!

  • If I order a variety of products offered on the site, will they all arrive at the same time?

    Yes, we will ship all your orders together. In a rare occasion, we may ship your orders in 2 seperate shipments due to unforeseen circumstances and do not want to delay the orders that are ready. You still will only pay one shipping charge.

  • Daylight Savings 20% Off + Free Delivery

    *Offer runs from the 28/09/2018 to 17/10/18 and is strictly available only on Avery WePrints website https://weprint.averyproducts.com.au/.

    Discount of 20% Off and Free Delivery only applies when promotional code “DAYLIGHT” is entered and applied during checkout and delivery option chosen is "standard delivery" with $0.00 fee annotated to it.

    Discount can only be redeemed once per customer. Discount cannot be applied after orders have been placed, against prior orders and cannot be combined with any other promotional offer.

    Avery may change, modify or cancel this promotion at any time without notice.

    Offer is only valid on orders shipping within Australia and New Zealand. Offer expires midnight on 17/10/2018!

    If you've got any further questions, give our customer service team a call at:

    Australia 1800 644 353
    New Zealand 0800 228 379
    or email us at weprintcs-au@avery.com
    Please note our Customer Services telephone opening times: Monday to Friday, 8:00am-5:00pm AEST/AEDST

  • Can I return an order which I have received?

    We use high standards of care in handling your order. If you are not satisfied with any aspect of your order, please contact us directly so that we have the opportunity to fix any issues. As all products are made to order, we are unable to take returns of non-defective product such as spelling, grammatical errors, or customer selected finish made during the design process, or low quality images uploaded by our customers. Therefore, please check the accuracy of your design prior to submitting your order.

  • Where do I go if I need more help?

    If you have any questions or issues, send an email to weprintcs-au@avery.com or phone our Customer Service Centre for assistance. Australia 1800 644 353 New Zealand 0800 228 379 Please note our Customer Services telephone opening times: Monday to Friday, 8:00am-5:00pm AEST/AEDST

  • I tried to pay for my order, but I haven't had a confirmation email. Did the order go through?

    If you didn't get the confirmation email, we will assume something went wrong and the order was not placed. Please try placing the order again. If this keeps happening please tell our Customer Services team and we'll see what we can do to fix it.

  • I have a promo code. Can I use it?

    Yes of course! Our promo codes each have their own rules, so make sure your code is valid for your order. Some codes only apply to certain products, while others are reserved for first-time customers only.

  • The promo code isn't working. What should I do?

    First, double check what the code is for, some codes only apply to certain products, while others are reserved for first-time customers only. Also don't forget to check the fine print for the expiry date - they don't last forever!

    Still not working? Sorry about that! Please get in touch and we'll see what we can do.

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